 |
When Patients Should Think Like Consumers
My friend Joanne told me she has developed a new habit each time she picks up her prescription drugs from the pharmacy. Her new habit inspired this column, because it’s a good habit for all of us.
Like many, Joanne takes a prescription drug that requires a refill every 30 days. A few months ago she realized she was running short of tablets, even though she taken only two week’s worth.
So the next time she picked up her prescription, she took the bottle home and counted the tablets. There were only 27 in the bottle.
Joanne returned to the pharmacy and insisted they provide her with the additional three tablets. Since then Joanne has been counting the tablets before she leaves the pharmacy premises.
Joanne’s experience got me thinking about other shortfalls, many inspired by the recession. Cereal boxes are smaller. A 16-ounce can of vegetables is only 14-1/2 ounces. A “half-gallon” of ice cream is now less than two quarts. The shortages are subtle, but common.
What we learn from Joanne’s experience is that shortfalls aren’t limited to food products. They are increasing in healthcare, too. It seems providers are hoping we won’t notice this subtle form of rationing.
As wise patients, then, we must wear our consumer hats, too. New habits will confirm that we, and our insurers, are getting what we pay for:
Ask yourself questions like:
| • | Has your prescription been accurately filled? Like Joanne, you’ll be smart to count your pills. | | • | Have you received all the services or tests you have been billed for? Review your paperwork and billing. Even if your insurer is paying for them, it’s important those bills be accurate. | | • | Is your doctor spending enough time with you? If you get 15 minutes or more, then you are getting what you’ve paid for. Less than eight minutes? You deserve more. | | • | Did your hospital bill reflect a $100 box of tissues or some other ridiculous charge? Demand accuracy and fairness, even if that payment won’t come directly from your pocket. |
There are many more ways we patients may get the short end of the healthcare money stick. Thinking like consumers will help us command the care and products we deserve.
....................................................................................
Learn more about healthcare billing codes and how to read your doctor's bill.
|
|
© 2009 Trisha Torrey All rights reserved. |
